Refund and cancellation policy

Cancel anytime

You can cancel Retri Plus at any time from your Retri account. Your subscription remains active through the end of the billing period you already paid for, and you will not be charged for the next period.

How to cancel

For a subscription purchased on the web, sign in at getretri.com. On your account home, find Billing, choose Manage billing, and cancel in the secure Stripe portal. For a subscription purchased in a mobile app, cancel from your Apple App Store or Google Play subscription settings. If you cannot access your account or identify the purchase channel, email hello@getretri.com from the address associated with your subscription.

Refunds

Because Retri Plus is delivered immediately as a digital service, web subscription charges are generally non-refundable once a billing period begins. We will review web refund requests for duplicate charges, billing errors, or service failures, and we will provide any refund required by applicable law. Refunds for purchases processed by Apple or Google are governed and handled by the applicable app store.

Requesting a refund or disputing a charge

For a web purchase, email hello@getretri.com with the account email, charge date, and reason for the request. Please contact us before filing a chargeback so we can investigate and resolve the issue directly. For an Apple or Google purchase, request the refund through that store. We aim to respond to support requests within two business days.

Approved refunds

Approved refunds are returned to the original payment method. After we issue a refund, your bank or card provider may take approximately 5–10 business days to post it.

Plan changes

If you cancel, your account moves to the free plan after the paid period ends. Your access will then be subject to the current free-plan limits shown on the Retri website.